Opportunity
Is Knocking Wake up business owners! At the end of
1997, surveys showed 100.5 million Internet users worldwide, with over 56 million of them
in the U.S. That's a whopping 27% of our
country's population. If statistics like
these don't make you sit up and take notice, consider that 16 million more adults say they
plan to sign up for online access in 1998. Internet users are more affluent and better
educated than the norm, with more than half holding college degrees. Still not convinced? How about 10 million online users who whipped out
their credit cards to the tune of a "possible billion-dollar quarter" last year
and strong Christmas sales carrying over well into a normally slow January of 1998? This is a marketers' dream. For the first time in history, there is a direct channel to millions of consumers worldwide at relatively little expense when compared to traditional marketing methods. Michael Dell, chairman and founder of Dell Computers, said in a keynote address, "Find me a business that's not on the Web, and I'll show you a business that is out of touch with its users." Easy for him to say when rumors abound that he is selling a million a day, when in actual fact he states, ". . . in the heart of the Christmas rush, we had several $6-million days." If you think the Net is only for the big name
brands, it isn't. The Internet levels the
playing field by letting small businesses look just as good as bigger competitors. Your online customers won't know whether you are
warehousing out of your garage or a 15-story office building unless you're a recognizable
name. Sounds simple, doesn't it? Throw up a website and rake in the money. Don't be
misled. Its true that the infrastructure is
in place to do business online, but it isn't that simple. Its hard work and long hours,
just like any other new venture, with no guarantee of success. Lack of knowledge about online commerce is one of
the biggest reasons why businesses don't succeed on the Internet. How can you better your chances to rake in your
fair share of commerce online? By following some basic guidelines for
starters: Make the commitment. Show *the world you
take it seriously. Online customers want rich
product information and lots of it to make a buying decision. Don't just give them the
standard spiel. Successful sites will give online customers the spiel, the brochure, the
sales letter, tips on usage, answers to frequently asked questions, letters from satisfied
customers and the kitchen sink. If you aren't willing to provide the knowledge needed to
satisfy the potential buyer, your competitors will do it for you. Define your goals. Plan your owebsite to
target your specific market, but don't lose sight of service and support either. You don't have to sell your products online to make
a Website work for your company. Try service
and support instead. Dell created 80,000
pieces of customer accessible information on the Net. It
saves Dell $8 each time someone accesses the information instead of calling their 800
number. Lower your prices, make it easy or the
customer to find the products they want, and make it convenient and quick for them to
purchase. At least 70% of all online purchases are made by people who were looking for
specific items to buy. They're going to shop around for price, but they also want good
service and fast delivery. If you can ship in 24 hours and your competitors take 4 weeks,
you're going to make the sale if your prices are reasonable. Be sure your website has a professional
appearance. The professionalism of your
company will be judged strictly on the appearance of your website in the beginning. An amateurish site will not give customers the
confidence to buy. A really professional site
is clean and simple to navigate, not loaded with show off programming features. And make sure you have everything in place to
handle the online transactions, calls and deliveries before your website is in place, not
after. Market research indicates that 80 percent of all
commerce transactions will be done via the Internet by the year 2001, instead of by fax or
phone. Maybe its time to begin carving your niche on the Web now.
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